Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?

1. On the knowledge base landing page, I type in the word “cold” and comes back with “Sorry, but nothing matched your search terms. Please try again with some different keywords.”

On the knowledge base landing page, you have configured the search form to search post type and not knowledge base post type.

Please configure the search form on the below path to search only knowledge base post type.

Admin Area -> Ivory Search -> Search Forms -> Edit Search Form -> Search -> Post Types

If it still does not work then try temporarily using the Default WordPress Search Engine on the below path.

Admin Area -> Ivory Search -> Search Forms -> Edit Search Form -> Options -> Search Engine

I hope you are well today and thank you for your question.

I visited your shared website and tested the search that worked fine for me without any issue as shown in the attached screenshot.

Is the issue resolved for you now?

Best regards,
Ivory Search Support

Hi Micha,

Sorry to hear about the problem you are having.

Are you using the below plugin?

Subscriptions For WooCommerce – Subscription plugin for collecting recurring revenue, sell membership subscription services & products

Could you please tell me how I can reproduce the issue using the plugin so that I can troubleshoot it?

Best regards,
Ivory Search Support

@lteachum To help us keep the support thread separated could you please create your own thread for your question instead of posting a reply on others’ thread as it makes the thread messy and hard to read.

If you want to you can also add a reference to this thread in your newly created thread.

We would be more than happy to help you with your new thread.