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  • Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    As you have communicated that the issue is resolved.

    in reply to: Upgrade from 4.8.2 to 5.1 breaks my site #9994
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Thank you for sharing the information.

    I am troubleshooting the issue.

    in reply to: Update to 5.2 Breaks Search #9993
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Thank you for sharing the debug log.

    I am troubleshooting the issue.

    in reply to: Can’t index since update #9987
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    I have tested it on my test site and it’s working fine for me using the latest version of the plugin.

    Can you please try temporary enabling WP_DEBUG mode? To do this, just go to wp-config.php include this:

    define('WP_DEBUG',true);

    You might already have a line for WP_DEBUG, so just make sure it’s set to true.

    Let me know what errors if any you are getting when you face this issue.

    Best regards,

    in reply to: Update to 5.2 Breaks Search #9986
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    I have tested it on my test site and it’s working fine for me using the latest version of the plugin.

    Can you please try temporary enabling WP_DEBUG mode? To do this, just go to wp-config.php include this:

    define('WP_DEBUG',true);

    You might already have a line for WP_DEBUG, so just make sure it’s set to true.

    Let me know what errors if any you are getting when you face this issue.

    Best regards,

    in reply to: No search results after update to version 5.2 #9970
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    I have tested it on my test site and it’s working fine for me using the latest version of the plugin.

    Could you please share the page URL from your site where it is not working so that I can troubleshoot it?

    Best regards,
    Ivory Search Support

    in reply to: Upgrade from 4.8.2 to 5.1 breaks my site #9969
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    I have tested it on my test site and it’s working fine for me using the latest version of the plugin.

    Could you please tell me which version of MySQL you are using?

    Best regards,

    in reply to: Ivory search plugin does not appear in the main menu #9939
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    @user001 Have you configured the plugin settings to display search form in menu as described above?

    If yes then could you please share the screenshot of the plugin menu settings?

    in reply to: Does not show results of products searched by custom fields #9938
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    Could you please share the page URL from your site where you are displaying the search form?

    Also, would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?

    Best regards,
    Ivory Search Support

    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I could confirm it on your website but I don’t have the theme so I can’t test it on my website.

    Could you please share the theme?

    Also, do you face this issue only when you enable the plugin “Display an error for empty search query” option?

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