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  • in reply to: Update Crash #9486
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    @profpeter Thank you for confirming it.

    in reply to: Last update (4.8) issue #9484
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    Please make sure that you have configured the plugin settings as shown in the attached screenshot.

    Best regards,
    Ivory Search Support

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    in reply to: crash as well #9474
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    @chazdesimone Thank you so much for your support and kind words.

    in reply to: Unable to access search forms, bug in popup setting #9472
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    I have tested it on my test site and it’s working fine for me using the latest version of the plugin.

    Do you get any error messages?

    Could you please tell me which version of PHP & WordPress you are using on your website and if possible please share your site URL where it’s happening so that I can troubleshoot it?

    Best regards,
    Ivory Search Support

    in reply to: crash as well #9468
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I am really sorry for the inconvenience caused by my silly mistake.

    When deploying the plugin the freemius SDK removed the premium plugin file but the file reference was still there causing this major issue.

    It was my fault not to test it immediately after deployment.

    I have released the updated plugin version 4.8 containing the fix.

    I apologize to you for all the trouble that you faced.

    in reply to: Site crashed after update – I had to remove the plugin. #9467
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I am really sorry for the inconvenience caused by my silly mistake.

    When deploying the plugin the freemius SDK removed the premium plugin file but the file reference was still there that causing this major issue.

    It was my fault not to test it immediately after deployment.

    I have released the updated plugin version 4.8 containing the fix.

    I apologize to you for all the trouble that you faced.

    in reply to: Also Update Crash #9466
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I am really sorry for the inconvenience caused by my silly mistake.

    When deploying the plugin the freemius SDK removed the premium plugin file but the file reference was still there that causing this major issue.

    It was my fault not to test it immediately after deployment.

    I have released the updated plugin version 4.8 containing the fix.

    I apologize to you for all the trouble that you faced.

    in reply to: Update Crash #9465
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I am really sorry for the inconvenience caused by my silly mistake.

    When deploying the plugin the freemius SDK removed the premium plugin file but the file reference was still there that causing this major issue.

    It was my fault not to test it immediately after deployment.

    I have released the updated plugin version 4.8 containing the fix.

    I apologize to you for all the trouble that you faced.

    in reply to: Same crash after update #9464
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I am really sorry for the inconvenience caused by my silly mistake.

    When deploying the plugin the freemius SDK removed the premium plugin file but the file reference was still there that causing this major issue.

    It was my fault not to test it immediately after deployment.

    I have released the updated plugin version 4.8 containing the fix.

    I apologize to you for all the trouble that you faced.

    in reply to: “There has been a critical error on this website” error. #9463
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I am really sorry for the inconvenience caused by my silly mistake.

    When deploying the plugin the freemius SDK removed the premium plugin file but the file reference was still there that causing this major issue.

    It was my fault not to test it immediately after deployment.

    I have released the updated plugin version 4.8 containing the fix.

    I apologize to you for all the trouble that you faced.

Viewing 10 posts - 751 through 760 (of 1,719 total)

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