@neo To help us keep the support thread separates could you please create your own thread for your question instead of posting a reply on others thread as it makes the thread messy and hard to read.

If you want to you can also add a reference to this thread in your newly created thread.

We would be more than happy to help you with your new thread.

I could confirm the issue on your website.

The issue will be fixed ASAP.

I hope you are well today and thank you for your question.

Could you please share the page URL from your site where it is happening so that I can troubleshoot it?

Best regards,
Ivory Search Support

I hope you are well today and thank you for your question.

It has nothing to do with the Ivory Search plugin but your theme so please contact your theme support to resolve it.

Best regards,
Ivory Search Support

I hope you are well today and thank you for your question.

Could you please ask the plugin support whether the post type is publicly searchable?

Also, This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty theme on your site. If everything works fine then it’s your site theme issue.

Best regards,
Ivory Search Support