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I hope you are well today and thank you for your question.
Could you please share the page URL from your site where it is displaying so that I can troubleshoot it?
Best regards,
Ivory Search SupportI got your reply so could you please activate the Ivory Search plugin again on your website so that I can troubleshoot it?
If you can’t post your reply here then you can directly contact us at admin@ivorysearch.com
I hope you are well today and thank you for your question.
The plugin searches the images by its title, caption, and description which are uploaded in the WordPress library so please make sure that the images exist in the WordPress library.
If they exist then could you please share the screenshots of them so that I can help you?
Best regards,
Ivory Search SupportI hope you are well today and thank you for your question.
After purchasing the plugin, you can install the premium version of the plugin on your website as described below.
Please advise if you have any questions.
Have a fantastic day!
Best regards,
Ivory Search SupportPlease try setting the search form in the Menu Search option as shown in the attached screenshot.
but not the page of co-director Kathleen Roberts!
Could you please share the page URL from your website where the Kathleen Roberts text exist?
I hope you are well today and thank you for your question.
Could you please tell me which pages are not getting searched and also share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Ivory Search SupportI logged into your website and troubleshoot the issue.
The issue is occurring because of the Themify Builder Pro plugin that you are using on your website as the search works fine if we deactivate the plugin.
Could you please contact the Themify Builder Pro plugin support to resolve the issue?
I am not getting it so could you please share it again and also send it on admin@ivorysearch.com
Could you please try resetting the search form by clicking on the Reset button displayed in the search form edit screen?
If it still does not work for you then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by checking the option “Set as private reply” when replying to this topic?
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