I could access the video now but it doesn’t display the required information.

I want to know where you are setting the values for those custom fields as only the non-empty custom fields display in the Ivory search form custom field options.

Let me ask you another way, please see the attached screenshot that displays values of saved post custom fields and the similar way you have added ACF custom fields to Funnel post type so please edit the Funnel post type and share me the screen where you are saving the value of the ACF custom fields of that Funnel post type.

The shared password is not working so please check it.

I visited your shared website but didn’t find any issue with it.

This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty theme on your site. If everything works fine then it’s your site theme issue.

Sorry to hear about the problem you are having.

I have tested it on my test site and it’s working fine for me using the latest version of the Ivory Search plugin as displayed in the attached screenshot.

Could you please make sure that you are using the latest version of the plugin?

Also, this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except the Ivory Search plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

Best regards,
Ivory Search Support

I hope you are well today and thank you for your questions.

when i activate the premium plugin on while having the free plugin activated I GET A FATAL ERROR

You have to deactivate the free version of the plugin before installing a premium version of it.

if I try deactivating the free plugin it says IT CANCEL MY ACCOUNT

Could you please share the screenshot of what you are getting so that I can help you?

Best regards,
Ivory Search Support