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  • in reply to: Menu search form settings don’t appear #5057
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Thank you for sharing the site credentials but the credentials are not working on your website and I am getting an error that the password is incorrect.

    Please make sure that the shared credentials are correct and working fine.

    in reply to: Clicking search icon in Divi header jumps page to bottom #5054
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    I have tested it on my test site and it’s working fine for me using the latest version of the Ivory Search plugin.

    Could you please share your site URL where it’s happening so that I can troubleshoot it?

    Best regards,
    Ivory Search Support

    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Hi Shyam,

    I hope you are well today.

    Thank you for your question and kind words that motivate.

    I visited your shared website and saw on my account page the javascript error is occurring as shown in the attached screenshot causing Ivory Search plugin javascript code to not work.

    You can either resolve the javascript code on your website or on that page display search form on hovering over the menu search icon by adding the below CSS code in the Custom CSS option of Ivory Search plugin settings on the path Ivory Search -> Settings -> Settings

    .woocommerce-account li.is-menu.is-dropdown:hover > form {
        display: block;
    }

    Best regards,
    Ivory Search Support

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    in reply to: Menu search form settings don’t appear #5043
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    The header and menu search forms are different search forms and display in different locations.

    It seems currently only the header search form is displaying on your website and not menu search form or menu search form settings.

    I have tested it on my test site and the menu search form is working fine for me using the latest version of the Ivory Search plugin.

    Could you please tell me how you are displaying the menu on your website?

    If you are not sure then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account log in details privately by checking the option “Set as private reply” when replying to this topic?

    Best regards,
    Ivory Search Support

    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your questions.

    I’m trying to change the icon color and dropdown text color from grey to white. The Ivory settings didn’t work.

    Could you please tell me exactly which settings didn’t work for you or share the screenshots of them?

    You can change it from the plugin settings as shown in the attached screenshots.

    Also, is it possible to position the dropdown box left to be parallel to the icon?

    Could you please share your site URL where it’s displaying so that I can help you to achieve it?

    Best regards,
    Ivory Search Support

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    in reply to: search icon on main menu is not working #5031
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    It seems this is happening because of the sitegound optimizer cache that you are using on your website so please try clearing its cache.

    Best regards,
    Ivory Search Support

    in reply to: Search button on mobile on second row #5024
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    You can resolve this by adding the below CSS code in the Custom CSS option of Ivory Search plugin settings on the path Ivory Search -> Settings -> Settings

    #masthead .is-search-form label {
        width: calc( 100% - 40px );
    }
    #masthead .is-search-form input.is-search-input {
        width: 100%;
    }
    in reply to: can this plugin do a-z instead of a-d d- j j-k and such #5018
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    I am not sure I understood your question correctly so could you please describe it a bit more in detail?

    Best regards,
    Ivory Search Support

    in reply to: Change search bar width #5013
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    You are most welcome, I’m glad I was able to help you with this matter. There is no obligation but by your kind words I wonder if I could trouble you to leave a review based on this experience here:

    https://wordpress.org/support/plugin/add-search-to-menu/reviews/?filter=5

    I’d really appreciate that. 🙂

    And if I can be of any further assistance please don’t hesitate to ask.

    in reply to: Change search bar width #5011
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    You can achieve this by adding the below CSS code in the Custom CSS option of Ivory Search plugin settings on the path Ivory Search -> Settings -> Settings

    .site-header-inner-wrap .is-form-style input.is-search-input {
        border-radius: 15px;
        padding: 7px 11px;
        width: 300px;
        max-width: 100%;
    }

    It seems that your theme header is not responsive therefore the search form does not display responsively on mobile.

    Could you please contact the theme support to make your website header responsive?

    Best regards,
    Ivory Search Support

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