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  • Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your questions.

    – search is very slow after changing parameters of Ivory Search. Do I have to wait for indexing or something else?

    Currently, the plugin does not use indexing but uses WordPress default search functionality.

    I have searched on your shared page and it is working fast for me.

    Does it work slow for any specific search term?

    Could you please test it on a different browser and without logging into the site.

    – I checked “Exclude Woocommerce out-of-stock products from search”,but products do show up. Can this belong to the checked box “include PDF search” when the search term is in the pdf that is inside a private and out-of-stock-marked product?

    Could you please share the out of stock product URL from your site so that I can troubleshoot it?

    – Unfortunately, only products but no posts are displayed after searching (posts are not excluded in search / double checked)

    Please make sure that you have selected the “Post” in the plugin Post Types option as described on the below page.

    Search Specific Post Types

    Best regards,
    Ivory Search Support

    in reply to: How to fix mobile version? #3339
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    You can hide search for mobile by adding the below CSS code in the Custom CSS option of Ivory Search plugin settings on the path Ivory Search -> Settings -> Settings

    @media ( max-width: 921px ){
    .main-navigation li.is-menu {
        display: none;
    }
    }
    in reply to: Problems getting search to work on live site #3336
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    Your shared staging site is password protected so it is not accessible.

    The search is working fine for me on your live site on the below page.

    https://legal-planet.org/?s=test

    Please advise.

    Best regards,
    Ivory Search Support

    in reply to: Viewing search results specifically (and not entire page) #3335
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    Currently, the plugin does not provide this functionality but we will consider this to be implemented in the future version of the plugin.

    Best regards,
    Ivory Search Support

    in reply to: Is it possible to hide content from search results #3334
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    To achieve this, you have to configure the search form to display content excerpts in the search results and add excerpt text in the Excerpt field of that page which will be displayed in the search results.

    Best regards,
    Ivory Search Support

    in reply to: Repositioning Search bar. #3333
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I understood the issue now that it displays differently on different screen resolutions.

    You have to make the changes in the theme header.php file by contacting your Infinity Pro theme author to display it on the right side of your website header.

    in reply to: Full width #3332
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    Please try just changing your shared CSS code as following.

    #contents .is-search-form label {
    width: 90%;
    }
    #contents .is-search-form input.is-search-input {
    width: 100%; 
    }

    Best regards,
    Ivory Search Support

    in reply to: How to fix mobile version? #3331
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I could confirm the issue that on some mobile devices the AJAX search results do not get popup automatically.

    I will resolve the issue in the next version of the plugin ASAP.

    in reply to: Multiple Search Forms #3329
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Thank you for the explanation. I tried doing this but when inserting the new created shortcode, it disappeared from the page and I am not sure why. If I put back the ‘default’ search it works fine, but any new search form I insert does not work.

    You can see here, I put two search forms but only the default one shows.

    https://i.gyazo.com/16d7d5017e728c32b8cb2a64c7eb7585.png

    Please make sure that the Video search form having ID 894896 exists and try resetting that search form by clicking on the Reset button.

    in reply to: How to fix mobile version? #3309
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I am also referring that search form as displayed in my above-shared screenshot which is working fine.

    Could you please tell me which keyword you are searching for there and also try searching just “a”?

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